Refund Policy

Return & Refund Policy

End Metal Theft — Last Updated: February 2026

At End Metal Theft (EMT), we stand behind the quality of every product we manufacture. Our goal is to make sure you’re completely satisfied with your purchase. Please read the following policy carefully before placing your order.

30-Day Return Window

We accept returns on standard, in-stock products within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and uninstalled
• In its original condition and packaging
• Accompanied by your original receipt or proof of purchase

If 30 days have passed since your delivery date, we are unable to accept a return or issue a refund.

How to Initiate a Return

To start a return, contact our team before sending any product back:

Email: info@endmetaltheft.com Phone: 480.745.3999

We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without an RMA number, as unauthorized returns cannot be processed.

Custom & Fabricated Products

EMT manufactures a wide range of custom-fabricated products built to your specific measurements and specifications. Because these items are made-to-order, they are non-returnable and non-refundable once production has begun.

Before placing a custom order, please review our measurement guide carefully and confirm all dimensions with our team. If you have questions about sizing or fit, contact us at info@endmetaltheft.com before ordering — we’re happy to help you get it right the first time.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and credited to your original method of payment. Depending on your financial institution, it may take an additional 3–5 business days for the credit to appear on your statement.

If you believe your refund is overdue, please check your bank account first, then contact your credit card company or bank. If you’ve done both and still haven’t received your refund, contact us at info@endmetaltheft.com.

Exchanges

We replace items that arrive defective, damaged in transit, or with manufacturing defects. If you need to exchange a defective item for the same product, email us at info@endmetaltheft.com within 30 days of delivery with photos of the issue and your order number.

Lifetime Warranty

All EMT products are backed by a lifetime warranty against manufacturing defects. If your product fails due to a defect in materials or workmanship at any point after purchase, contact us and we will make it right — replacement or repair at our discretion, at no charge to you.

The lifetime warranty does not cover damage caused by improper installation, misuse, vandalism, or normal wear and tear.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or defective. Original shipping charges are non-refundable.

For items valued over $75, we recommend using a trackable shipping carrier or purchasing shipping insurance. EMT is not responsible for items lost or damaged in return transit.

Ship approved returns to: End Metal Theft, LLC 1745 W. Deer Valley Rd. #110 Phoenix, AZ 85027

Sale Items

Items purchased at a discount or during a promotional sale are eligible for return under the same 30-day policy, provided they meet the standard return conditions above.

Questions?

Our team is here to help. info@endmetaltheft.com 480.745.3999 Monday–Friday, 8:00 AM – 5:00 PM MST